Intelecox supported the transition from the legacy application to Salesforce, with a focus on improving the underlying workflows and creating a more sustainable delivery structure. 

The engagement included bringing together Salesforce resources and establishing teams capable of supporting the modernization effort end to end. Workflow automation and analytics were incorporated into the solution to streamline existing processes and improve the usability of the CRM environment. 

A Core-Flex managed capacity model was also implemented, providing a structured approach for aligning delivery capacity with changing requirements.