Operate and Evolve Salesforce with Structured Support
Combine recurring administration, enhancement and technical support within an agreed managed-services model.
What Is Salesforce Managed Services?
Salesforce Managed Services provides ongoing capacity to support and evolve an established Salesforce environment. Intelecox’s approved portfolio documents Salesforce, managed services, application maintenance and support, managed capacity and support-service delivery. Final scope, service levels, coverage windows and responsibilities should be defined in the applicable agreement.
Business Challenges We Address
- Salesforce environments need continuous support after implementation.
- Administrative requests, incidents and enhancements compete for limited internal capacity.
- Platform changes must be prioritized and governed consistently.
- Custom functionality and integrations require ongoing technical knowledge.
- Support requirements can fluctuate across releases, business cycles and transformation programs.
Our Capabilities
Six connected capabilities that align strategy, technology, processes and people.
Practical Use Cases
Apply connected thinking to modernization, AI adoption and multi-platform transformation.
USE CASE 01
Post-go-live support
Transition a Salesforce implementation into an ongoing managed support model.
USE CASE 02
Administration and enhancement service
Combine recurring administration with prioritized development work.
USE CASE 03
Managed capacity for Salesforce
Provide a defined pool of Salesforce capacity for changing operational and enhancement demand.
What We Deliver
- Managed-service scope and responsibility matrix
- Support and escalation procedures
- Administration/enhancement backlog
- Service reporting approach
- Knowledge base and operational documentation
- Improvement and enhancement recommendations where in scope
Expected Business Outcomes
- More consistent Salesforce support and enhancement delivery
- Clearer ownership of recurring platform demand
- Better continuity between administration, development and support
- Flexible capacity as workload changes
- A structured approach to maintaining and evolving the platform
How Intelecox Delivers
01
Understand
Assess stakeholders, delivery practices, skills and change impacts.
02
Design
Define the adoption, governance and enablement approach.
03
Enable
Support teams through communication, coaching, training and practical delivery guidance.
04
Adopt
Reinforce new roles, practices and operating expectations during transition.
05
ImproveImprove
Use feedback and performance signals to refine ways of working.
Why Intelecox ?
Agile & Change Transformation focuses on how people, teams and delivery organizations adopt and sustain new ways of working during technology and business transformation.
Build the wider GenAI foundation
Connect strategy, engineering, integration, process redesign and data capabilities around the chosen use case.
Build an Organization Ready for Continuous Change
Connect Salesforce platform capabilities with the consulting, engineering and support needed to move from business requirements to ongoing value.